Privacy Policy

    Epoxy Custom Flooring (“we,” “us,” or “our”) operates https://epoxycustomflooring.com/ and provides epoxy flooring services in British Columbia, Canada. We are committed to protecting your privacy and complying with British Columbia’s Personal Information Protection Act (PIPA).

    By using our website or requesting a quote, you consent to the practices described in this policy.

    1. Information We Collect

    1.1 Personal Information You Provide

    When you submit a quote request, contact us, or engage our services, we may collect:

    • Full name
    • Email address
    • Phone number
    • Property or project address (within BC service areas)
    • Project details, preferences, budget range, and timeline
    • Any additional information you voluntarily share

    1.2 Automatically Collected Information

    When you visit our website, we may automatically collect:

    • IP address, browser type, device information
    • Pages visited, time spent on site, referral source
    • Cookies and similar tracking technologies (see Section 6)

    2. How We Use Your Information

    We use your personal information to:

    • Provide quotes, consultations, and epoxy flooring services
    • Communicate about your project, schedule appointments, and send updates
    • Improve our website, services, and customer experience
    • Comply with legal, regulatory, or contractual obligations
    • Send marketing communications only with your explicit consent (you may opt out anytime)

    We do not sell, rent, or trade your personal information to third parties.

    3. Disclosure of Information

    We may share your information only when necessary and limited to:

    • Service Providers: Trusted partners who assist with website hosting, payment processing, scheduling, or analytics (all bound by confidentiality agreements)
    • Legal Requirements: If required by law, regulation, or to protect our rights, property, or safety

    4. Data Security

    We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

    5. Data Retention

    We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, provide our services, or comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

    6. Cookies and Analytics

    Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to enhance user experience, analyze traffic, and improve functionality. You may disable cookies via your browser settings, though this may limit some website features. For more details, see our Cookie Policy (if applicable).

    7. Your Rights Under BC PIPA

    Under British Columbia’s Personal Information Protection Act, you have the right to:

    • Access: Request a copy of the personal information we hold about you
    • Correction: Request updates to inaccurate or incomplete information
    • Withdraw Consent: Opt out of marketing communications at any time
    • Complaint: File a concern about how we handle your data

    To exercise any of these rights, contact us using the details in Section 9.

    8. Third-Party Links

    Our website may contain links to external sites (e.g., manufacturer resources, social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

    9. Contact Us

    For privacy-related questions, requests, or complaints, please contact our Privacy Officer:

    Epoxy Custom Flooring
    Email: info@epoxycustomflooring.com
    Phone:250-899-6673
    Service Areas: Kelowna, Penticton, Osoyoos, and surrounding BC regions

    10. Complaints to the Regulator

    If you are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner for British Columbia:

    Website: https://www.oipc.bc.ca
    Phone: 1-800-663-7867 (toll-free in BC) or 250-387-5629

    11. Changes to This Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate revisions. We encourage you to review this policy regularly.

    12. Governing Law

    This Privacy Policy and our data practices are governed by the laws of the Province of British Columbia, Canada, including the Personal Information Protection Act (PIPA).